Warranty service coordination for Calgary new-build homeowners

Post-Possession & Warranty Coordination Services

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Post-Possession & Warranty Coordination

Ongoing support after possession to manage homeowner communication, coordinate service requests, and ensure warranty items are handled efficiently and professionally.

We act as an extension of your team—reducing internal workload while maintaining a high standard of communication and follow-through with homeowners throughout the warranty period.

Why This Matters

Post-possession is where projects either:

  • Strengthen client relationships or

  • Create frustration, delays, and reputation damage

Without structure, service requests can quickly overwhelm your team and lead to inconsistent communication.

  • We connect directly with homeowners after possession to:

    • Confirm outstanding deficiencies are completed

    • Ensure items are signed off within the first 30 days

    • Identify any gaps early before they escalate

  • We act as the main point of contact for service requests by:

    • Coordinating directly between homeowners and trades

    • Managing communication and scheduling

    • Reducing the workload on your internal team

  • Before dispatching work, we:

    • Review incoming service requests through your system

    • Confirm validity of each item

    • Ensure only actionable items are sent to trades

    • All service requests receive a response within 24 hours

    • Homeowners are kept informed throughout the process

    • Communication remains consistent and professional

  • Additional inspections available at:

    • 3 months

    • 6 months

    • Year-end

    Ensuring deficiencies are identified and documented before warranty deadlines.

  • This service is offered on an hourly basis and billed monthly, with:

    • Detailed reporting on time spent

    • Clear tracking of service requests and actions taken

  • By managing post-possession communication and coordination, your:

    • Construction team stays focused on active projects

    • Warranty team avoids overload

    • Sales team maintains a positive purchaser experience

  • An independent third party provides homeowners with:

    • Clear communication

    • Unbiased verification of concerns

    • A professional, structured experience

    This significantly improves purchaser satisfaction while protecting your brand.

What We Manage

Looking to streamline your post-possession process?

Let’s support your next development with structured inspections, clear reporting, and reliable project turnover support.

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